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What B2B Email Marketers Want to Improve Most

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Source: MarketingProfs, Blog Post

Breaking through email clutter is a top priority for B2B email marketers: 66% say they are working to improve the relevancy of the content they deliver in email marketing programs, according to a new report by BtoB.

List hygiene (42%) and email personalization (42%) are the next-most-cited improvement areas among surveyed B2B email marketers; just 21% cite integrating email with social networking. Roughly one-third of B2B email marketers are working to improve list segmentation practices (36%) and event-triggered auto-responder emails (31%).

Below are more findings from the B2B State of E-mail Marketing Report.

Top Challenge in 2011:

  • 56% of B2B email marketers cite delivering highly relevant content
  • Measuring the ROI of email programs (44%)
  • Email deliverability (34%)
  • Customer Acquisition Trumping Customer Retention – More than two in five (43%) B2B email marketers say the most important purpose of their email programming is customer acquisition, compared with 28% who cite customer retention. That’s likely a result of consumer churn associated with the economic recession, the report notes.
  • Other key findings among surveyed B2B email marketers:

  • Metrics: Click-through rates (27%), offer-conversion rates (21%), and open rates (15%) are the most important email marketing metrics.
  • Budgets: 51% say email budgets are remaining the same in 2011 and 45% say budgets are increasing; only 4% say budgets are falling in 2011.
  • About the report: Findings are based on a survey of 414 B2B email marketers, conducted in January 2010.


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